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Coupons and PayPal

Posted September 3rd, 2007 by sockinet

Hi, I just created a couple of coupons for marketing. Now, if my customer is using the coupon and pays with PayPal, he gets an error message "Please enter an amount greater than zero" from PayPal. Without coupon, the very same order goes ok...

Anssi

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Is there any solution to

On September 12th, 2007 thisnthat said:

Is there any solution to this issue?

Hi! The likely problem here

andree's picture
On September 13th, 2007 andree said:

Hi!
The likely problem here is that your coupon decreases product price to zero and PayPal does not accept prices like 0.00. Check your coupons pricerules and make sure that none of the discounts is bigger than porducts prices.

BR,
Andree

You can make sure, when you

Taivo's picture
On September 13th, 2007 Taivo said:

You can make it sure, when you create coupons with setting "Min sum after activation"

More information can be found


http://workspace.smilehouse.com/manual/Manual?id=marketing.xmlhid_coupons_edit

Didn't help

On September 13th, 2007 sockinet said:

Hi,

thanks for the tip but it doesn't seem to be the problem since I already have the only rule of -20% there and minimum sum before activation is 30e. :-/ According to my math 30e minus 20% can never be 0 or less. :-) Should I have some other settings set?

Ok, seems that there's a

andree's picture
On September 14th, 2007 andree said:

Ok, seems that there's a problem with wosbee coupon system and PayPal interface then. Although the amount of order isnt less than zero or zero, the product, which represents coupon discount, is sent to PayPal with negative price - thats how coupon discounts are calculated.
We will investigate this issue more and try to solve it asap.

BR,
andree

Another problem

On November 26th, 2007 sockinet said:

It seems that this one is still under investigation?

I have another one for you guys:

I have another coupon, with minimum sum after activation (20 eur). Now, a customer can still order a product costing less than 20 euros, and worse, the discount coupon has a positive amount so that the minimun of 20 euros is reached...

This is a shame since I have spdread out a lot of coupons to advertise my business but my reputation (if there's any) might suffer because they have such bad problems.

Snapshot example of order confirmation email (sorry, in finnish):

*******************************************************************
Tuotenumero................... xxxxxxxx
Tuotteen nimi................. xxxxxxxx
Määrä......................... 1
Hinta (sis. ALV).............. 15,00 €
ALV........................... 22.0 %
Yhteensä (sis. ALV)........... 15,00 €
--------------------------------------------------------------------------------
Tuotenumero................... Ale-15
Tuotteen nimi................. coupon -15%
Määrä......................... 1
Hinta (sis. ALV).............. 5,00 €
ALV........................... 21.999999999999996 %
Yhteensä (sis. ALV)........... 5,00 €
--------------------------------------------------------------------------------

Maksutavan kulut (sis. ALV): 0,00 €
Kuljetuskulut (sis. ALV): 0,00 €
Yhteensä (sis. ALV): 20,00 €

those two problem still

On August 31st, 2008 Anonymous said:

those two problem still giving me trouble to my system since i accept only paypal. What is the status of the investigation since it's already almost a year from your last answer?

Hello

ignition's picture
On October 13th, 2008 ignition said:

This is a bug.
We have managed to locate it and currently solving it.
It appears only when you use paypal with coupons, so if possible try not to use coupons for now.